we are unable to accept bookings from All Male/All Female or Mixed Groups under 30 years of age. Family Bookings must include
a responsible adult member who is at least 25 years of age.
The Key to the caravan are not usually available until
4 pm on the day of your arrival. Check-in is at main reception. Here you will be given the key to the caravan and passes
into the complex. If you arrive early, you are welcome to use all the facilities on the Butlins complex until the holiday
home is ready for you.
In order that the caravan can be checked and made available for the next booking, we would
kindly request that you vacate the caravan by 10 am on the day of departure.
The caravan will be cleaned
at the end of your stay. However, we would respectfully request that you leave the caravan in a reasonably clean and tidy
condition. All dishes, etc, must be washed up and put away and unused food & drink removed from the fridge/freezer and
SHOULD ANY SPILLAGE OR SICKNESS OCCUR ON THE CARPET OR UPHOLSTERY, PLEASE USE THE CARPET SPRAY CLEANER
PROVIDED TO REMOVE OR MINIMISE STAINING. THIS CAN BE FOUND IN THE CUPBOARD BENEATH THE KITCHEN SINK.
FOR STUBBORN STAINS
AND IN ALL CASES OF SICKNESS, WE WILL NEED TO GET THE CARPET CLEANED AT A COST OF £25. THIS WILL BE DEDUCTED FROM THE
The hirer is responsible for all members of the party and must make good any losses, breakages
or damage to the caravan or its contents during their stay. We do request a security deposit of (but not limited to) £100,
which is refundable within 14 days of departure (subject to no damages, etc). This is payable at the time of paying the final
balance, and we reserve the right to deduct the cost of any loss, damage, excessive cleaning, etc, at our discretion. This
cheque will not be cashed unless there is damage to the caravan. ON ALL ADULT BREAKS £100 TO BE ADDED TO THE COST OF
THE HOLIDAY INSTEAD OF A CHEQUE AND WILL BE REFUNDED ONCE THE CARAVAN HAS BEEN CHECKED ON DEPARTURE.
In the unlikely
event of any loss or damage found upon your arrival, this should be reported immediately by telephoning NICOLA on 01752
839454 or 07791502325 otherwise you may be held responsible.
Please observe young children with
crayons, etc, as drawing on the walls of the caravan will result in a specialist clean or redecoration, which will be charged
for from the security deposit.
For the comfort of our quests, all mattresses and pillows are covered with soft,
noise free protectors. Please do not remove these. If they are removed, any soiled items will need to be replaced from
the security deposit.
Towels and bed linen are not provided. We will provide pillows and duvets, but not sheets,
duvet covers, pillow cases, towels or tea towels.
Should you book your holiday 8 weeks or less before the start
date, the full amount will be due.
Butlins is a family holiday park and anyone whose unreasonable conduct causes
a nuisance may be asked to leave, forfeiting the rest of their holiday.
Please note that the booking
deposit is non-refundable. We reserve the right to re-let the caravan if the final balance is not received by the due
The price of your holiday includes passes into the Butlins complex (with the exception of the Spring
Harvest and Elim Events). Details of how to collect the passes and caravan keys will be sent to you upon receipt of the full
If you should lose the keys, a charge of £95 will be made to replace the caravan lock and
Any changes to the advertised entertainment or facilities, on the resort, are beyond our control, and we cannot
accept any responsibility for this.
Should your accommodation become unavailable due to circumstances beyond our
control, and we are unable to find comparative accommodation for you, a full refund will be given.
We cannot accept
liability for the loss or damage of any personal items. We recommend that you purchase some form of holiday insurance if you
require it, as there is no insurance included in the price of your holiday.
SMOKING OR PETS ARE NOT PERMITTED IN
THE CARAVAN. IF THIS RULE IS NOT ADHERED TO, YOU WILL BE ASKED TO VACATE THE CARAVAN WITH NO REFUND